Here are a few of the most common issues people contact us about.
What payment types do you accept?
Currently, we accept credit card payments and checks. Please note that a 2% processing fee will be applied to all of our credit card transactions.
All check payments should be addressed to:
Griddly Games
300-68 East 2nd Avenue,
Vancouver, BC
V5T 1B1
Canada
Do you accept credit card payments?
Yes, we do! A 2% processing fee will be applied to all of our credit card transactions.
What currency will I be charged in?
Our website displays all prices in US dollars.
However, to make things easier for you, for all other quotes, US customers are quoted in USD. Canadian customers, on the other hand, are quoted in CAD.
Check payments are paid in the currency quoted (for example, if you were quoted in USD, then the check payment will also be paid in USD).
Credit card payments are both charged in Canadian dollars.
What information do I need to become a reseller?
In order to become a reseller, you must provide:
- A business licence
- Information on your retail outlet
- Shipping information
What is your minimum order?
For commercial buyers, our minimum order is one case.
For individual buyers, there is no minimum order!
Where do you ship from?
Our products are shipped from two different locations.
Depending on where you are located, we might ship our products from Richmond, BC (in Canada) or from Blaine, Washington (in the US).
What is the policy for damaged or incomplete products?
Missing parts will be replaced- however, we cannot accept the return of opened products.
Please contact us right away if your products arrive damaged and we will be happy to replace them for you.